FAQ

Frequently Asked Questions

How Can I Place An Order ? - You Can Get An Order Started By Giving Us A Call Or Sending Us Your Information Via Email. Once We Go Over The Details We Will Complete An Order Form Confirmation That You Can Review And Keep For Your Records. Pricing Details And The Order Due Date Will Be Specified On The Form.

What Kind Of File Do I Send My Artwork In ? - We Would Greatly Appreciate It If You Send Your Artwork In A ‘PNG’, ‘JPEG’, ‘PSD’, Or ‘TIFF’. Ideally You Would Have The Original, Highest Resolution Version Of Your Graphic To Send To Us.

Can I Bring In My Own Garments To Print On ? - Typically We Can Accommodate Embellishing Garments That You Provide. However, Working With Customer Stock Adds Some Complexity To Our Process And We Are Unable To Replace Any Items That Are Damaged In Production. All The Items Need To Be Removed From Their Packaging To Avoid Any Additional Fees. We Will Advise You About Possible Issues With The Items You Provide And The Graphic We Will Be Applying When You Place An Order. We Highly Recommend Bringing In The Items So We Can Test How They Will Work With Our Process.

What Is The Standard Turnaround Time ? - Our Standard Turnaround Time On Printing Is 2-3 Business Days From The Time You Place An Order And Provide Your Artwork. Depending On If The Order Is High Volume Or Not, Some Jobs May Require Additional Time. If You Have A Short Deadline Please Specify At The Time You Place Your Order So We Can Make Sure To Have Your Items Complete On Time. When You Set A Due Date We Will Have Your Order Complete At Any Time Before We Close On That Day. Promotional Items May Take An Additional Week Or More To Be Completed Depending On The Source.

How Can I Pick Up My Order ? - We Will Give You A Call Or Email To Let You Know As Soon As Your Order Is Complete And Ready For Pickup or Delivery.

Can I Have My Order Shipped To Me ? - We Offer Local Delivery or We Can Ship Orders Anywhere In The United States Via USPS, UPS or DHL. Please Specify The Address When You Place Your Order. Rush Shipping Options Are Usually Available For Additional Fees.